Republic Wireless' response to COVID-19
In response to this unprecedented time, we've prepared a few measures to help those impacted by the Coronavirus pandemic. Read the letter from our CEO, Chris Chuang and read more about what we're doing below.
First, if you have been financially impacted by illness or by the economic measures being taken across the nation and need a little extra time to pay your bill, please let us know, and we can work with you on a solution to keep your service going. And, of course, we will continue to maintain our normal policy of not charging late fees.
Republic Wireless was founded on a Wi-Fi first mentality, but we understand that some of you may need more cellular data than usual due to internet outages or other unusual circumstances. We worked tirelessly with our network partners to bring you an option to increase your current data in order to stay connected.
For members on our My Choice plan - Unlimited Data Lift**:
From March 31 through April 19, 2020, My Choice members with cell data - either through a recurring plan, or that purchased data during the current bill cycle - had the option to make it unlimited for the remainder of their current bill cycle for $20. This offer has now expired.
More Budget Certainty and Savings
In the face of these uncertain economic times, we know some of our members are looking for more certainty and savings in their family budgets. For a limited time we offered members who chose our annual payment option* 3 months of free service. This option resulted in a 25% discount for service when the year was paid for up front. This offer has now expired, however members can still receive 2 months of free service when switching to the annual payment option (12 months for the price of 10). Learn more about the annual payment option.
Our members remain our top priority. If you're facing hardships during this time and there's something we can do to assist you, please reach out to us at firstname.lastname@example.org.
Frequently asked questions
Please visit help.republicwireless.com where you can read articles about our plans, service, and resolving issues. There, you can also open a ticket, message an expert customer, or start a chat with a member of our Help team.
How can I get help?
This page will continuously be updated with any new information about our response or available options. Depending on the update, we may also send additional communication via email.
How will new information be shared?
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